Services Summary
I believe in simplicity and clarity in all my work. I offer three basic service arrangements, described below.
I also am committed to provide the highest levels of customer service and support. For this reason, I guarantee a return telephone call within 4 hours, by me personally. For the fine print, please read the Standard Terms.
In general, I am not a reseller, all recommendations are free of any self-interests. Any hardware or software products I purchase for a client, I resell without mark-up and do it as a convenience to my client. Of course, I install hardware or software as needed, and make repairs. Note that I am required to collect Sales Tax on all products I sell to Massachusetts clients. I carry few if any products in inventory. That keeps my cost down so I can pass it on as a lower hourly rate to you.
As a business, I invest in tools and my own training, as needed, to support my clients. I have not used subcontractors, and do not expect to do so.
In most cases I will provide, upon request, a 'not-to-exceed' estimate. Call for my hourly billing rate.
Ad Hoc Support
Often someone encounters a critical systems problem that they are unable to resolve themselves and turns to me. I am happy to help provide a quick, expert resolution to the immediate crisis. Sometimes the computer is just slow and they want it checked out.
Altogether too often, Data Recovery is a commonly needed service. This happens when you have reinstalled Windows and find your backups aren't any good, or maybe you haven't made backups in recent memory. In more extreme cases the disk isn't usable. Yes, there is a good chance of recovery, but don't delay, especially if you continue to use the disk (a definite no-no). I don't regard this as one of my core services, but it comes up often enough that I've added this material to my web site, so check my link.
Retainer Contract
A client looking to assure priority support and minimal disruption to his or her business, may enter into a retainer contract with me. Usually, this includes routine on-going installation of patches and similar maintenance work.
IT Consultation
This is on-site professional consulting to help you get the full benefits of Information Technology in your business or activity. I will learn about your business and its real needs. Together we will explore areas of concern such as security, backup and recovery, performance, reliability, ease of use, etc. I will also consider if new applications, technology or tools would provide business value at a reasonable cost.
My core competency is in bridging the chasm between business people and technologists. The corresponding job description in a large enterprise is "Program Manager", and I've 15 years of accomplishment in that role. An expert Program Manager is there to make the IT project successful. Project (not Program) Managers deliver a project on time and budget, but Program Managers see to it that what is delivered and installed is what the business people want and need. That can be very different and hugely important.
Unless you know specifically what changes you need, the IT Consulting service usually results in a report describing the current state and use of Information Technology with proposed plans for appropriate next steps. If you agree, we proceed to implement the recommendations.
For new prospective clients, the first hour of consultation is completely free and without obligation. Clients have found this time to be highly worthwhile.
Call Corzine IT Consulting at 1-781-690-0992